We are a Research Cluster within the Department of People and Organisations at Surrey Business School, comprising of organisational psychologists, sociologists, economists, and legal experts. Our research focuses on the determinants and consequences of the quality of working life, broadly defined. The ultimate goal of our research is to understand and enhance the quality of work through cutting- edge research and engagement with practitioners, policy-makers, and the general public.

Our research has appeared in the top academic journals such as Academy of Management Journal, Human Resource Management, Human Resource Management Journal, Journal of Vocational Behavior, European Journal of Work and Organisational Psychology, British Journal of Industrial Relations, Work and Occupations, Work, Employment and Society, British Journal of Sociology, and Public Administration Review.

  1. Mark Williams

    Mark Williams

    My main research interests are on mapping and explaining trends in pay and payment systems, employment relationships, work and life satisfaction, and employment relations, and occupational stratification. I currently lead the Quality of Working Life Research Cluster.

    I am a Senior Lecturer in the Department of People and Organisations, Surrey Business School, University of Surrey.

  2. Ying Zhou

    Ying Zhou

    Dr. Ying Zhou is a Lecturer in Human Resource Management at the University of Surrey. She received her D.Phil. in Economic Sociology from Oxford University in 2007.

    Her research focuses on employee skills, organizational participation, non-standard labour contracts, quality of work life and the Chinese labour markets. From 2006 to 2008 she worked on the ‘2006 Skills Survey of the Employed British Workforce’ project as a research officer in Nuffield College, Oxford. Drawing on the series of the UK Skills Surveys she examined how skills changed in the UK over the period 1986 to 2006 and how the changes affected employees’ quality of work life.

    Between 2008 and 2011 she worked for Towers Watson’s employee research branch in London, continuing to focus on advanced quantitative analysis of employee engagement, empowerment, job satisfaction and organizational performance. Dr. Zhou is the author of the book British Employees’ Organizational Participation: Trends, Determinants and Impact. She has also published papers in British Journal of Industrial Relations, the International Journal of Human Resource Management, National Institute Economic Review and the Human Resource Management Review.