We are a Research Cluster within the Department of People and Organisations at Surrey Business School, comprising of organisational psychologists, sociologists, economists, and legal experts. Our research focuses on the determinants and consequences of the quality of working life, broadly defined. The ultimate goal of our research is to understand and enhance the quality of work through cutting- edge research and engagement with practitioners, policy-makers, and the general public.

Our research has appeared in the top academic journals such as Academy of Management Journal, Human Resource Management, Human Resource Management Journal, Journal of Vocational Behavior, European Journal of Work and Organisational Psychology, British Journal of Industrial Relations, Work and Occupations, Work, Employment and Society, British Journal of Sociology, and Public Administration Review.

  1. Mark Williams

    Mark Williams

    My main research interests are on mapping and explaining trends in pay and payment systems, occupational inequality, work and life satisfaction, and employment relations. I currently lead the Quality of Working Life Research Cluster.

    I have been a Lecturer in HRM and Employment Relations since 2013. I also Lecture at HKU SPACE, University of Hong Kong for the University of London. Prior to Surrey, I was a Fellow in the Department of Management, London School of Economics. I obtained my DPhil from Nuffield College, Oxford. I am an Associate Board Member at Work, Employment, and Society.

  2. Ilke Inceoglu

    Ilke Inceoglu

    Ilke Inceoglu is a Senior Lecturer in Organisational Behaviour and Human Resource Management. Prior to joining Surrey Business School, Ilke worked for SHL Group, a global psychometric testing and management consultancy company (part of CEB), for nine years, where in her last role as Managing Scientist R&D she directed the research and product development of the UK R&D Team.

    In that role she was responsible for SHL’s personality and motivation assessment tools including the OPQ32, which is one of the most widely-used occupational personality questionnaires for selection and development worldwide. Her work alsoincluded product development

    for the assessment of leadership potential and performance and employee engagement, involving a range of client projects using this measure to increase employee engagement, retention and performance. During her work as a manager her enthusiasm for academic research continued and she has published papers in peer-review academic outlets such as theJournal of Occupational and Organizational Psychology, Journal of Personnel Psychology, European Journal of Work and Organizational Psychology, Academy of Management Learning & Education andJournal of Vocational Behaviour.

    Prior to joining SHL she was a Research Fellow and Associate Consultant at Aston Business School, where her research focused on team climate for learning in business and improving patient safety through enhancing safety climate in NHS trusts.

    Ilke is a Chartered Psychologist and an Associate Fellow of the British PsychologicalSociety (BPS), a Chartered Scientist, a member of the Society for Industrial and Organizational Psychology (SIOP), the European Association of Work and Organizational Psychology (EAWOP), the International Test Commission (ITC) and the International Association for Applied Psychology (IAAP). Ilke is also a certified test user for occupational testing (Level 1 and Level 2) and an SHL certified trainer for occupational testing.

    She received her PhD in Organizational Psychology from the University of Munich, Germany, where she carried out research on the team climate for innovation, organizational culture, workplace bullying and team performance.

  3. Ying Zhou

    Ying Zhou

    Dr. Ying Zhou is a Lecturer in Human Resource Management at the University of Surrey. She received her D.Phil. in Economic Sociology from Oxford University in 2007.

    Her research focuses on employee skills, organizational participation, non-standard labour contracts, quality of work life and the Chinese labour markets. From 2006 to 2008 she worked on the ‘2006 Skills Survey of the Employed British Workforce’ project as a research officer in Nuffield College, Oxford. Drawing on the series of the UK Skills Surveys she examined how skills changed in the UK over the period 1986 to 2006 and how the changes affected employees’ quality of work life.

    Between 2008 and 2011 she worked for Towers Watson’s employee research branch in London, continuing to focus on advanced quantitative analysis of employee engagement, empowerment, job satisfaction and organizational performance. Dr. Zhou is the author of the book British Employees’ Organizational Participation: Trends, Determinants and Impact. She has also published papers in British Journal of Industrial Relations, the International Journal of Human Resource Management, National Institute Economic Review and the Human Resource Management Review.

  4. Stephen Dale

    Stephen Dale

    Stephen's specialist area is Employment Law and he has a particular interest in the areas of Nature and Formation of the Employment Relationship and Employment Discrimination. Stephen teaches Employment Law on the MSc, along with Business Law and the Law and Ethics on the UG modules.

    Prior to joining the University of Surrey, Stephen has over the past 10 years lectured in law extensively across the Higher and Further Education sector.

    Stephen is a prolific writer and legal commentator though the medium of social media and legal blogging.

  5. Rashpal Dhensa-Kahlon

    Rashpal Dhensa-Kahlon

    Rashpal obtained a PhD from the London School of Economics in 2015, and has been a Lecturer in Work & Organisational Psychology since.  Her research interests lie primarily in well-being at work, and she explore the processes that can hinder quality of working life, such as unfairness, ostracism and a breakdown in trust, as well as, on the flip side, how employees can strive towards a sense of recovery.  She explores the role of talk and humor in recovery.

    Prior to her PhD, Rashpal worked in banking and consulting. She has a keen interest in psychological assessment at work, and especially, in assessment centre methodology and pychometrics, as well as work engagement.

    She is a Chartered Psychologist and a Fellow of the British Psychological Society and qualified in BPS’ Level A&B testing certificates. At the BPS, she is currently a Committee member of the Work & Health Working Party.  She is also a member of the Chartered Institute of Personnel Development.

  6. YingFei Heliot

    Dr. YingFei Héliot is Lecturer in Organisational Behaviour. She has previously held ESRC Postdoctoral Research Fellowship and was a Research Fellow in Organisational Behaviour and Research Methods within the School of Management at University of Surrey. She completed her MBA and PhD at University of Surrey. Her wide variety of experiences derived not only from academia but also from industry: voluntary work with non-governmental organisations in Africa and Europe, head of sales and marketing in Asia, and business consultant in the UK.

    She uses both qualitative and quantitative research methods. Her works are published in management journals including International Journal of Management Reviews, Higher Education, and Journal of Management Organization.

    Dr Héliot’s main research interests focus in the area of knowledge and identity from a psychological perspective, in particular:
    • The valuation of knowledge within knowledge transfer process
    • Individuals willingness to disclose knowledge
    • The cognitive structure of professional identity and its behavioural implications